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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Lanisha Hopper

November 7, 2026

5  out of  5
rating by Lanisha Hopper
"I just wanna say, shout out to this team right here. They’ve been working with me for the past three years. Even though they wasn’t able to get me a quote, they still would look and check. Recently got a new car and I received a call and finally was able to get a good quote with them. Shout out for never giving up on me!!! BRODEY HUNT thank you thank you thank you! The patience he have had with me and even circling back has been amazing. you can’t help but wanna be a customer."
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Isha Kataria

October 29, 2026

5  out of  5
rating by Isha Kataria
"Best insurance advisors and providers. Genuinely good service and very knowledgeable agents! I have been with Brody for a long time and never had any issues!"
We responded:
"Thank you so much for the wonderful 5-star review and for your continued loyalty to our agency! We're thrilled to hear about your positive experience with Brodey. He takes great pride in providing knowledgeable, personalized service and making sure our customers are always well taken care of. Having customers like you who have trusted us for so many years truly means the world to us. We sincerely appreciate your confidence in our team and look forward to continuing to serve you for many years to come!

Andy Balistreri – State Farm Insurance"
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Jeffrey Biba

October 23, 2026

5  out of  5
rating by Jeffrey Biba
"Andy was very through when he met with me and was able to provide me with great savings on home and auto ."
We responded:
"Thank you so much for the wonderful 5-star review! It was truly a pleasure meeting with you and having the opportunity to review your home and auto insurance needs. I'm so glad we were able to find you some great savings while making sure you have the right coverage in place. I believe insurance is about more than just saving money — it's about understanding your coverage and feeling confident that you're properly protected. I sincerely appreciate your trust in me and my agency, and we look forward to taking care of you for many years to come!"
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Fish

October 16, 2026

1  out of  5
rating by Fish
"1 Star – Absolutely Terrible Insurance and Claims Experience
This is the worst insurance experience I have ever had.

I was involved in an accident in June and took my vehicle to the body shop a week or two later. It is now the beginning of October, and I have finally gotten the entire claim settled. What should have been a straightforward repair turned into nearly four months of delays and frustration.

There were many different supplements submitted during the repair. Every time the body shop submitted a supplement for work necessary to properly repair the vehicle, State Farm would approve some of it and then remove or reduce other items that had already been approved. It felt like every step forward resulted in another step backward.

I also learned during this process that I did not have OEM parts coverage. I understand that I am responsible for knowing what coverage I purchased, but I had no idea how much of a nightmare this would become. State Farm repeatedly pushed for the cheapest used or aftermarket parts available. The body shop was forced to try multiple used and aftermarket parts that were rusty, bent, damaged, or simply did not fit properly.

I was repeatedly told that State Farm would not approve a new OEM bumper until the shop had attempted two used bumpers first. Multiple bumpers had to be ordered and sent back because they didn't fit. An entire truck bed also had to be sent back because of its condition. All of this added even more time to an already ridiculously long repair.

I exhausted all of my rental coverage because I never imagined my vehicle would be tied up for nearly three months. Eventually, I was left without a rental while my truck still wasn't properly repaired.

The most frustrating part was trying to get help from the State Farm agency where I purchased the insurance. Every time I called about the problems with my claim, I was told they would look into it or get back to me. Nothing meaningful ever happened. I repeatedly called, explained the situation, asked for help, and got nowhere.

Nobody took ownership of the problem. I was left to fight with the insurance company and body shop myself while my vehicle sat there for months.
After dealing with this for months, I ultimately had to buy another truck because I could no longer wait for State Farm and the body shop to get my vehicle properly repaired. I never expected an insurance claim to result in me having to purchase another vehicle, but that's where this experience ended up.
When you purchase insurance through a local State Farm agency, the actual claim is handled through State Farm's larger claims operation. However, when I needed help, I contacted the agency that sold me the policy, and they did nothing meaningful to help me.

Months of delays. Seven supplements. Constant fights over repairs and parts. Exhausted rental coverage. A vehicle that wasn't properly repaired in a reasonable amount of time. And an agency that did nothing when I repeatedly asked for help.

I have since bought a new truck and switched insurance companies. After this experience, I will never insure another vehicle with State Farm."
We responded:
"Thank you for sharing your experience. First and foremost, I want to sincerely apologize for the frustration, inconvenience, and disappointment you experienced throughout this claims process. I can only imagine how difficult it must have been to deal with ongoing repair delays, uncertainty, and the disruption of being without your vehicle for such an extended period.

As the owner of this agency, I take every customer's experience personally. We have worked incredibly hard to build our reputation on trust, relationships, responsiveness, and genuinely caring for the people we serve. While we are extremely proud of the positive experiences our customers have shared over the years, I also recognize that our reputation is measured by how we respond when things don't go as expected.

Although claim settlements, repair approvals, and replacement parts decisions are handled by State Farm's claims department rather than our local office, I never want a customer to feel they are navigating a difficult situation alone. Our role is to be a resource, help facilitate communication, and support our customers throughout the process whenever possible.

What disappoints me most is knowing that you walked away feeling our agency wasn't there for you when you needed us. Regardless of the circumstances surrounding the claim, that is not the impression I ever want someone to have of our team.

I genuinely appreciate the time you spent with our agency and the opportunity we had to serve you. While I understand your decision to move your insurance elsewhere, please know that your feedback is important, it has been heard, and it will help us continue improving.

I sincerely wish you the very best moving forward.

Andy Balistreri
State Farm Insurance Agency"
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Millicent Dewes

September 30, 2026

5  out of  5
rating by Millicent Dewes
"Hannah is a very good listener. And
went way beyond the call of duty to assist me with my dilemma.
Cannot say enough good things about her. All items below do not apply for my particular situation. Was looking how to proceed for an emergency assistance for my car's dead battery. Very long story."
We responded:
"Thank you so much for taking the time to share this! We’re so glad Hannah was able to listen, understand the situation, and go the extra mile to help you figure out the next steps with your dead battery. Unexpected car trouble can be stressful, and we always want our customers to know they have someone they can call when they need help. We truly appreciate your kind words about Hannah and our office, and we’re always here if you need us!"
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Colleen Morris

September 30, 2026

5  out of  5
rating by Colleen Morris
"Hannah is THE BEST, and a real asset to this agency!"
We responded:
"We just love the care and help she provides our customers. There is something we live by here, treat others the way you would want to be treated. It is a simple message but extremely powerful at the same time! We truly appreciate the review Colleen and know we are always here for you. "
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Melanie Dycus

September 26, 2026

5  out of  5
rating by Melanie Dycus
"We finally added my car insurance to my spouse’s, and Hannah made it so simple to add me to the account and get all details squared away. Very quick and thorough help!"
We responded:
"Thank you so much for the wonderful review! We’re so glad Hannah was able to make combining your car insurance with your spouse’s coverage simple and seamless. She takes a lot of pride in making sure everything is handled quickly and thoroughly. We truly appreciate you trusting our State Farm team with your insurance needs and are always here whenever you need us!"
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Michelle Setzer

September 24, 2026

5  out of  5
rating by Michelle Setzer
"Andy and Hannah have offered comforting assistance to me in multiple car incidents. They offered caring, empathetic service to me in a timely manner. The State Farm personnel, via the National phone line, who handled the cases, walked me through step by step and were also very caring. I highly recommend State Farm auto insurance!"
We responded:
"Thank you so much for such a thoughtful review! Hannah and I truly appreciate your kind words. More importantly, we’re grateful that we’ve been able to be there for you during some stressful moments. Car accidents are never easy, and we always want our customers to feel like they have someone in their corner who genuinely cares and is ready to help.

It means a lot to know that you felt supported not only by our office, but by the State Farm claims team as well. Thank you for trusting Hannah, me, and our team to take care of you. We truly appreciate having you as part of our State Farm family!"
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Russ Galecki

September 24, 2026

5  out of  5
rating by Russ Galecki
"After an onsite inspection with issues to be addressed with our trees, Hannah was awesome to help and get out issues resolved. Tremendous"
We responded:
"Hi Russ,
We feel 100% the same about Hannah in the office, she is an asset here and always treats others the way people should be treated. There is something to be said about this, great, dependable service is becoming harder and harder to find these days. We sincerely appreciate you taking the time to let us know how we are doing! "
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Bob Bottoni

September 22, 2026

5  out of  5
rating by Bob Bottoni
"Very helpful and pleasant experience thanks to Hanna"
We responded:
"Hi Bob, we just love to hear this, and you know we always love hearing from you! We are always here to help any way we can in the most humanly way possible. We understand good service is harder and harder to find so cannot thank you enough for taking the time and leaving a review. "
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Thai Tran

September 22, 2026

5  out of  5
rating by Thai Tran
"Hannah is the best!"
We responded:
"We love you over here Thai, always here for you when you need us Regards Andy State Farm "
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Brett Mason

September 14, 2026

5  out of  5
rating by Brett Mason
"Hannah was delightful and knowledgeable! She helped me find a good quote for insurance and helped me even find more, I didn’t know I needed."
We responded:
"Wow, thank you for leaving this wonderful review about Hannah and the office. Brett, we really would like to thank you for thinking about us regarding your insurance needs. Please, if you know of anyone else that can benefit from a conversation with us, we always send out gift cards for a referral. Thank you, Brett. "
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Nikolai

August 29, 2026

5  out of  5
rating by Nikolai
"Hannah was very easy to work with and very friendly over the phone."
We responded:
"Thank you so much for the kind review! We’re glad to hear Hannah made your experience easy and enjoyable. We truly appreciate you taking the time to share your feedback, and we’ll be sure to pass your kind words along to her!"
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Dan Brantner

August 28, 2026

5  out of  5
rating by Dan Brantner
"Hannah has been great to me. She takes care of all the things I can't figure out. The best."
We responded:
"Dan - thank you my Harley Friend please know we will always be here to help any way we can and just appreciate you! "
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Wanda Bonilla

August 26, 2026

5  out of  5
rating by Wanda Bonilla
"I mostly speak with Hanna. I send her messages via txt or emails and always get a response as soon as she can but no later than 2-3 hrs. She is always very helpful and got all of my questions answered. She is very reliable!"
We responded:
"Wanda, wow thank you for taking the time and letting us all know how Hannah is doing taking care of customers. We value you and your feedback and cannot express how grateful we are to have the privilege to service your insurance needs. "
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Payal Patel

August 21, 2026

5  out of  5
rating by Payal Patel
"Brodey always has the best customer service! Always willing to answer my thousand questions."
We responded:
"We would like to genuinely thank you for taking the time and leaving a review around your office experience. Payal, please know that we are always here to assist you however we can. Truly, thank you so very much! "
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Saiyan Roar

August 21, 2026

5  out of  5
rating by Saiyan Roar
"Working with Michelle was an absolute treat! She was patient and incredibly kind, I always felt like my time was being respected and I see could the absolute dedication she had in her. I can’t recommend her enough!!!"
We responded:
"Saiyan, thank you for letting us know about your service experience with Michelle in our office. We cannot thank you enough for taking the time and posting such a positive review. Please know that State Farm is here for your Auto Insurance, Home Insurance, and Life Insurance needs."
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Jane Waldoch

August 20, 2026

5  out of  5
rating by Jane Waldoch
"HANNAH WAS WONDERFUL TO WORK WITH ANSWERED EVERY QUESTION AND WAS VERY HELPFUL WITH ANYTHING I NEEDED.!"
We responded:
"Hi Jane, we wanted to thank you for complimenting Hannah and all of her hard work with customer relations. It seems like service is just so hard to find these days and we have a simple method we use in this office. "Treat others the way you would want to be treated" we keep it simple over here -- Thank you always Jane :) "
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Terry Adkins

August 20, 2026

5  out of  5
rating by Terry Adkins
"My experience with Andrew that was scary has been awesome the warm friendly service that you get is unmatched and no way they explain any situation make you feel warm and understanding what is really going on I've been with them for several years now and I have had the best experiences when I needed them a one in my book"
We responded:
"Terry, cannot explain on how greatly appreciative we are for this kind, open, and honest review. People like you are the reason we take pride in our job! Our job is about helping others and making sure we are always doing the best we can for our customers. Thank you Terry for leaving this review and please know that we are always here to help service all your insurance needs. "
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Cathy Daeda

August 18, 2026

5  out of  5
rating by Cathy Daeda
"In talking with Brodey at State Farm, he was extremely knowledgeable, professional and a pleasure to deal with regarding my needs. As of today, I am a new member of State Farm and Brodey was instrumental making this decision. Thank you"
We responded:
"Hello Cathy welcome to the Agency office, we are truly so privileged to have the opportunity to service your insurance needs. In addition, we really would like to thank you for taking the time and leaving some feedback around your experience joining State Farm. We promise to always be here for you, especially if you ever have to use your insurance. Note we are here for all of your Auto, Home, and Life Insurance needs. Thank you so very much Cathy. "
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Gary Knueppel

July 24, 2026

5  out of  5
rating by Gary Knueppel
"The meeting was great, Andy went over both my car and home policies in great detail and answered all my questions
It was like I was talking with a friend"
We responded:
"Gary,
Thank you so kindly for taking the time and leaving a review regarding our meeting time. As mentioned, our office truly takes customer service and meeting with our customers seriously. There is something to be said about customer service these days, and frankly it seems harder and harder to find. Please know that State Farm is here to help service your Insurance needs. Thank you so much Gary. "
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james mcintoush

July 23, 2026

5  out of  5
rating by james mcintoush
"It was great they took the time to walk me thru what I’m paying for and made sure I was happy with what I’m getting"
We responded:
"Hi James, we are so happy we had the privilege to service your auto insurance needs, truly mean that! In addition, if you ever need us please know that the service you received today will carry forward the same expectations in the future to come. We are always here to help customize your individual needs whether this means discussing Auto insurance, Home insurance, or even Disability and Insurance. "
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Rocky

July 16, 2026

5  out of  5
rating by Rocky
"Mia was very helpful and informative with all questions I had
10/10 service"
We responded:
"Mia, was so happy and excited to read this review this morning. We want to thank you for leaving a review and being a part of our State Farm Insurance office. Truly appreciate you for this! "
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Bonnie Nelson

July 11, 2026

5  out of  5
rating by Bonnie Nelson
"Thanks Hannah, for helping me with my policy questions! You aways provide me with great customer service!"
We responded:
"Thank you Bonnie for taking the time to leave a review, please know that we are always here for you, truly appreciate you! "
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Darrell Kasper

July 10, 2026

5  out of  5
rating by Darrell Kasper
"Been with Andy for several years and could not be more pleased. Hannah is truly a gem and always takes care of us in a quick and efficient manner. Whether it is adding a vehicle, changing coverage, or helping with an accident claim, we have never been disappointed. Much better and responsive than any other agent we’ve ever worked with!"
We responded:
"Darrell, First and foremost - thank you so much for taking the time to leave a review, cannot emphasize how important that is for us small business owners. Furthermore, we have a real simple philosophy - we treat others they would want to be treated. Always say that we are human beings in our office and that cannot be more true. Please know that we are always here for your Auto Insurance, Fire Insurance, Life Insurance, and Retirement needs! Thank you so very much Darrell! "